How do you book/pay?
We only accept bookings with pre-payment in full. You can pay by emailing info@rutlandcricketcentre.co.uk with your request. Payment is then made in full via Bacs to the Rutland Cricket Centre Limited. Only once payment has been made will be booking be secured, and the RCC reserves the right to offer out the same time slot if not paid for at time of the booking request. We regrettably do not accept cash or cheque payments

How much does lane hire/coaching cost?
Current prices are clearly identified in the relevant sections of the website.
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Cancellation Policy
We require at least 48 hours notice prior to any cancellation for any booking to guarantee a full refund minus a discretionary 25% cancellation fee. Cancellations made 14 days in advance will allow a full refund to be given. We offer credit notes for cancelled hire and coaching, and must be booked before the end of the current winter period (i.e. by the coming April). In the event you are unable to fulfill your booking with less than 48 hours notice, you will not be entitled to re-book at a later stage and will still be charged.

Changes to a current booking
We understand from time to time you may have to change a booking. We will look to accommodate /consider all reasonable requests, but final decisions will be lay with the RCC management. Less than 14 days notice will be subject to our above cancellation policy above.

External Coaches
The RCC does NOT permit external coaches to hire out the facility or use the facility for private coaching. This applies to both 121 and small group  coaching. The RCC It is strictly hire for personal or leisure use with your club, not to be profited to external sources.
 Anyone found in breach of this will be asked to leave, and the RCC reserve the right to not refund the session along with suspending the users in question from the facility. 

Are the RCC staff DBS checked?
All the team hold valid DBS certificates, are Safeguarded and also First Aid trained in line with ECB requirements

Coaches
All our Coaches are ECB Level 2 or above (or equivalent)

Timings , Drop off & Collection Procedure
The timings are clear and will be shown in your confirmation email. Please arrive no more than 5 minutes prior to your session slot, and wait outside the building (For Health and Safety purposes). A member of the RCC team will then call you in.

Do slots get fully booked?
YES! We pride ourselves with strict limiting numbers to ensure the highest possible level of customer hire experience and coaching sessions. Only early booking/block booking payment will limit disappointment.

Changes to bookings (inc Covid-19)
From time to time booking dates/times/venues/staffing may change. RCC reserves the right to do this with limited prior notice and explanation, but we will endeavour to provide a suitable alternative at our discretion. Please note for changes to courses a credit note will be issued.

Childcare Vouchers
Unfortunately, no we do not accept Child Care Vouchers as we are a Physical Activity & Sports venue provider that is governed by the Governing Bodies and Associations for the Sector. There is no requirement for us to be Ofsted Registered for Term or Non Term Time Activities.

Photography & Data Protection
From time to time, pictures and video footage may be used for promotional purposes from our coaching. Please remember, you must opt out of this during the registration process.
Your data will not be shared with any third party. We will occasionally email you regarding latest news/courses on offer. If you wish to opt out of our mailing system then please email us with 'Opt Out' to info@rutlandcricketcentre.co.uk

All details of the above and more can be found in our updated privacy policy which can be accessed here.

Feedback
Here at RCC we are constantly looking to improve our services. If you do have any feedback from our services, please do get in touch with Tom via the contact for or emailing info@rutlandcricketcentre.co.uk or by calling   0​7949  300611 ​

Property
We regret we cannot be liable for any personal possessions that are bought into the RCC. We recommend that expensive items are not brought along to sessions

Exclusion
RCC reserves the right to exclude any user for any reason without explanation if they are deemed to be disruptive or dangerous to others. No refund or alternatives will be offered on these occasions

Inclusion Policy
RCC want to make cricket accessible to all. We will do our upmost to cater for all requirements, needs and disabilities, however decisions will be made on a case-by-case basis depending on the needs of the individual and the relevant experience of the staff involved.

Smoking
This facility is absolutely a NO SMOKING AREA, in and around the centre facility and premises.
If you require a designated area, it is situated off the premise outside of the entrance gate to the car park.