How do you book/pay?
We only accept bookings with pre-payment in full. You can pay via our website online booking option or directly via BACs. We also accept cheque payment, however this does not guarantee bookings due to timescale from depositing to clearing. For courses, places are only ever guaranteed upon receipt of full payment prior to the course.
How much does lane hire/coaching cost?
Current prices are clearly identified in the relevant sections of the website.
Cancellation Policy
We require at least 48 hours notice prior to any cancellation for any booking to guarantee a full refund minus a 25% cancellation fee. Cancellations made 14 days in advance will allow a full refund to be given. We offer credit notes for cancelled hire and coaching, and must be booked before the end of the current winter period (i.e. by the coming April). In the event you are unable to fulfil your booking with less than 48 hours notice, you will not be entitled to re-book at a later stage and will still be charged.
Changes to a current booking
We understand from time to time you may have to change a booking. We will look to accommodate /consider all reasonable requests, but final decisions will be lay with the RCC management. Less than 10 days notice will be subject to our above cancellation policy above.
Are the RCC staff DBS checked?
All the team hold valid DBS certificates, are Safeguarded and also First Aid trained in line with ECB requirements
Coaches
All our Coaches are ECB Level 2 or above (or equivalent)
Timings , Drop off & Collection Procedure
The timings are clear and will be shown in your confirmation email. Please arrive 5 minutes prior to your session slot, and wait outside the building (For Health and Safety purposes). A member of the RCC team will then call you in.
Do slots get fully booked?
YES! We pride ourselves with strict limiting numbers to ensure the highest possible level of customer hire experience and coaching sessions. Only early booking/block booking payment will limit disappointment.
Changes to bookings (inc Covid-19)
From time to time booking dates/times/venues/staffing may change. RCC reserves the right to do this with limited prior notice and explanation, but we will endeavour to provide a suitable alternative at our discretion. Please note for changes to courses a credit note will be issued.
Childcare Vouchers
Unfortunately, no we do not accept Child Care Vouchers as we are a Physical Activity & Sports venue provider that is governed by the Governing Bodies and Associations for the Sector. There is no requirement for us to be Ofsted Registered for Term or Non Term Time Activities.
Photography & Data Protection
From time to time, pictures and video footage may be used for promotional purposes from our coaching. Please remember, you must opt out of this during the registration process.
Your data will not be shared with any third party. We will occasionally email you regarding latest news/courses on offer. If you wish to opt out of our mailing system then please email us with 'Opt Out' to info@rutlandcricketcentre.co.uk
All details of the above and more can be found in our updated privacy policy which can be accessed here.
Feedback
Here at RCC we are constantly looking to improve our services. If you do have any feedback from our services, please do get in touch with Tom via the contact for or emailing info@rutlandcricketcentre.co.uk or by calling 07949 300611
Property
We regret we cannot be liable for any personal possessions that are bought into the RCC. We recommend that expensive items are not brought along to sessions
Exclusion
RCC reserves the right to exclude any user for any reason without explanation if they are deemed to be disruptive or dangerous to others. No refund or alternatives will be offered on these occasions
Inclusion Policy
RCC want to make cricket accessible to all. We will do our upmost to cater for all requirements, needs and disabilities, however decisions will be made on a case-by-case basis depending on the needs of the individual and the relevant experience of the staff involved.
We only accept bookings with pre-payment in full. You can pay via our website online booking option or directly via BACs. We also accept cheque payment, however this does not guarantee bookings due to timescale from depositing to clearing. For courses, places are only ever guaranteed upon receipt of full payment prior to the course.
How much does lane hire/coaching cost?
Current prices are clearly identified in the relevant sections of the website.
Cancellation Policy
We require at least 48 hours notice prior to any cancellation for any booking to guarantee a full refund minus a 25% cancellation fee. Cancellations made 14 days in advance will allow a full refund to be given. We offer credit notes for cancelled hire and coaching, and must be booked before the end of the current winter period (i.e. by the coming April). In the event you are unable to fulfil your booking with less than 48 hours notice, you will not be entitled to re-book at a later stage and will still be charged.
Changes to a current booking
We understand from time to time you may have to change a booking. We will look to accommodate /consider all reasonable requests, but final decisions will be lay with the RCC management. Less than 10 days notice will be subject to our above cancellation policy above.
Are the RCC staff DBS checked?
All the team hold valid DBS certificates, are Safeguarded and also First Aid trained in line with ECB requirements
Coaches
All our Coaches are ECB Level 2 or above (or equivalent)
Timings , Drop off & Collection Procedure
The timings are clear and will be shown in your confirmation email. Please arrive 5 minutes prior to your session slot, and wait outside the building (For Health and Safety purposes). A member of the RCC team will then call you in.
Do slots get fully booked?
YES! We pride ourselves with strict limiting numbers to ensure the highest possible level of customer hire experience and coaching sessions. Only early booking/block booking payment will limit disappointment.
Changes to bookings (inc Covid-19)
From time to time booking dates/times/venues/staffing may change. RCC reserves the right to do this with limited prior notice and explanation, but we will endeavour to provide a suitable alternative at our discretion. Please note for changes to courses a credit note will be issued.
Childcare Vouchers
Unfortunately, no we do not accept Child Care Vouchers as we are a Physical Activity & Sports venue provider that is governed by the Governing Bodies and Associations for the Sector. There is no requirement for us to be Ofsted Registered for Term or Non Term Time Activities.
Photography & Data Protection
From time to time, pictures and video footage may be used for promotional purposes from our coaching. Please remember, you must opt out of this during the registration process.
Your data will not be shared with any third party. We will occasionally email you regarding latest news/courses on offer. If you wish to opt out of our mailing system then please email us with 'Opt Out' to info@rutlandcricketcentre.co.uk
All details of the above and more can be found in our updated privacy policy which can be accessed here.
Feedback
Here at RCC we are constantly looking to improve our services. If you do have any feedback from our services, please do get in touch with Tom via the contact for or emailing info@rutlandcricketcentre.co.uk or by calling 07949 300611
Property
We regret we cannot be liable for any personal possessions that are bought into the RCC. We recommend that expensive items are not brought along to sessions
Exclusion
RCC reserves the right to exclude any user for any reason without explanation if they are deemed to be disruptive or dangerous to others. No refund or alternatives will be offered on these occasions
Inclusion Policy
RCC want to make cricket accessible to all. We will do our upmost to cater for all requirements, needs and disabilities, however decisions will be made on a case-by-case basis depending on the needs of the individual and the relevant experience of the staff involved.
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The Rutland Cricket Centre,
Lyddington Road, Caldecott, Rutland, Leicestershire, LE16 8TE info@rutlandcricketcentre.co.uk Tel: 07949 300611 |
The Rutland Cricket Centre Ltd
Registered company No - 12972231 Opening Times (pre booking only -no walk ins)
Monday - Friday 2-9pm Saturday - 8am-6pm Sunday - 10am-4pm |